Returns & Policies
RETURNS
Regular priced items may be returned for a in store credit or exchange.
Sale items (discounted less than 40%) may be exchanged for store credit.
No refunds or exchanges on, strung racquets, Socks, worn or damaged product, opened massage devices and gift cards.
Credits with original receipt only. Exchanges with original or gift receipts.
Returned items must be in their original condition: unused, unwashed, unworn and must have all tickets and protective materials attached.
Credits & price adjustments will only be credited to a gift card that can be used in store.
Tennis Balls 12 and 24 pack cases are exempt from free shipping.
For items shipped directly from the manufacturer, please contact the manufacturer for any return and customer service inquiries.
Just Tennis is not liable for extra shipping fees or lost packages due to incorrect shipping address entry by customer. Customers will be charged a re-stocking fee for return-to-sender packages.
Please contact us to begin the return process.
This policy is subject to changes (e.g. Holiday Returns)
Returns By Product-Type
*Each item has a certain set of prerequisites that must all be met in order to return said item
Racquets
The plastic wrap on the racquet/paddle handle and any other protective pieces such as header cards have not been removed.
The tennis racquet has not been strung.
Tennis racquets ordered with stringing services added cannot be cancelled/refunded once the racquet has been strung regardless of shipping status.
Footwear
Shoes must be unworn and in the same condition as sold.
Shoes may be tried on for fit on a clean surface only.
Shoe box must be the manufacturer's original box.
Shoe box must be undamaged, unmarked and without any adhesive additions (such as tape etc).
Returns without shoe box are not accepted.
Bags
Must contain original tags.
Must be in the same condition as sold.
Apparel
Must contain original tags.
Must be unworn and in the same condition as sold.
Socks are final sale.
Strings
Sets or reels of string can be returned if in original manufacturer's packaging, unopened.
Accessories
Grips, dampeners, tape, etc can be returned if in original manufacturer's packaging, unopened.
Court Equipment
Nets, ball hoppers, etc can be returned if in original manufacturer's packaging, unopened.
Tennis Balls
Cans and cases must be unopened.